Who Are We
We are Latimer Estate Agents Limited trading as Latimer at our office 52 Surbiton Road, Kingston-Upon-Thames, Surrey KT1 2HT. Companies House Registration/Company Number 5728337. We have been the Data Controller under the Data Protection Act 1998 and the Data Processor under the Data Protection Act 1988. From the 25th May 2018 we will be both the Data Controller and the Data Processor under the General Data Protection Regulation (EU) 2016/679.
Information We Collect From You
We collect personal data/information from you by different ways. We usually collect information by means of a telephone conversation or an email or by a signed Letting Agreement. The information we collect is used for the purpose of letting your property and for full management purposes whichever the case may be. Under the new regulations this is known as “Legitimate Interest”
Examples of Personal Data we collect from you is:-
How And Why We Use Your Personal Data
We will use the personal Data Information you have given us for our legitimate interest which is for the purposes of carrying out our Estate Agency duties to let and manage your property.
Sharing your Information
We do not sell your Personal Data to any marketing companies.
The information you provide us with will be treated by us as confidential and will only be passed on to a third party acting on our behalf for the Landlord within the UK /EEA. Where possible we will ask your permission before passing on your Personal Data to a third party.
Third Parties Acting on our behalf for the Landlord
We will share your Personal Data with the Utility Companies such as Gas, Electricity, Water Rates and Council Tax at the beginning of the Tenancy (if required) and at the end of the Tenancy.
We will share your Personal Data with The Tenancy Deposit Scheme known as the TDS. This is the company who we register the tenant’s deposit with and therefore they will require your name, address, contact telephone number and email address. The start and finish dates of the Tenancy and how much rent and deposit has been paid.
If we have to appoint a Solicitor on your behalf to serve any Notices, or issue Court proceedings or a Debt Recovery Agency to assist in the recovery of rent arrears we will pass on your Personal Data and any other useful information.
If you are a Landlord managing the property yourself but require us to organise contractors or any specialist tests at the property such as a Gas Safety Certificate or electrical tests then we may have to pass on your contact details to the contractor for access.
If the property has an Inventory drawn up by an independent Inventory Clerk we may need to pass on your contact details to arrange for access.
All third parties will not be allowed to pass on your Personal Data to anyone else and they will also have to adhere to the General Data Protection Regulation (EU) 2016/679. All Personal Data and information they have on you is only used in relation to the Tenancy.
How And Where Do We Store Your Personal Data
Your Personal Data will be entered on our Property Management software programme (CFP) which is safely stored on our computers kept in our secure office. Our computers are maintained by our Service Provider Qubic Group plc who are located in St. Albans, Hertfordshire. They provide our IT infrastructure, services and support which will involve storing all Personal Data securely in accordance with their own GDPR policies. As a consequence Qubic becomes our Data Processor as defined by the legislation and their processing activities are governed by a written consent with us. All information is treated securely.
Personal Data that is stored on our computers will be kept for as long as the Tenancy exists. After the Tenancy has finished Personal Data on the computer will be deleted after one year. However, if you are a long standing Landlord and still have properties rented through us then your Data will be kept as long as is necessary.
Our paper version of your Personal Data will be kept for the duration of the Tenancy. Once the Tenancy has ended we will keep your Personal Data for a year. This will include contact numbers, email address and your home address so as to enable any Utility Companies to recover any possible outstanding arrears. After the first year we will anonymise your Personal Data information but we will keep all monetary statements for a total of seven years as per the rulings of the Inland Revenue. After six years all paper information will be destroyed.
Destroying Of Paper Personal Data/Information
Any paper versions of Personal Data Information that is to be destroyed will be retained in a locked cupboard and then collected by a certified company. The licensed company we use is known as Data Solutions 2016 Ltd trading as Restore Datashred.
You have the right at any time under the GDPR legislation to request the following:-
Or by email to firstname.lastname@example.org
"We couldn't have been happier with the installation of our new boiler at the property. We would like to thank you and the whole team for the effort, like Louise and Bryony, and the workmen who worked all day so that we can be comfortable and warm. We greatly appreciate your help and patience with us."